Incidents reported on status page for Onidel https://status.onidel.com/ https://d1lppblt9t2x15.cloudfront.net/logos/ecb08c95857de91cc9be0c8dcacc9520.png https://status.onidel.com/ en https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:55:00 -0000 https://status.onidel.com/incident/881435#817f6ae25b7d456162f24e0eb56f3cbd72ea1d8da4221e66b880797e4625235b The issue has now been resolved by our email API provider. https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:25:00 -0000 https://status.onidel.com/incident/881435#019bc603d23c6079ac046965e4bc28e266276b8909b10cfb4cbb129eb3258153 We are currently experiencing an issue with our email API provider that is preventing emails from being sent. This has been escalated to the provider. We will share updates as soon as more information becomes available. https://status.onidel.com/ Wed, 08 Apr 2026 02:41:55 +0000 https://status.onidel.com/#377cbc44ac7fb410ce449c9ef7e46f07816fa03be08987039a6a8f946ff3f43c New York Node 01 recovered https://status.onidel.com/ Wed, 08 Apr 2026 02:36:47 +0000 https://status.onidel.com/#377cbc44ac7fb410ce449c9ef7e46f07816fa03be08987039a6a8f946ff3f43c New York Node 01 went down https://status.onidel.com/incident/862150 Wed, 01 Apr 2026 05:30:06 -0000 https://status.onidel.com/incident/862150#751834f2bfba01c7b54bd6dcb2c19e938360bbc9507a038ef2438b74b927fbd8 Our network partner in Vietnam will be performing an emergency network upgrade at 12:30 PM on 01/04/2026 (GMT+7). There may be up to 15 minutes of downtime. https://status.onidel.com/ Mon, 30 Mar 2026 22:08:10 +0000 https://status.onidel.com/#82ab3088863017bbd5b9210f12ceeef3cec29263dad21d8e5f8f343910b1ad8d Singapore Node 04 recovered https://status.onidel.com/ Mon, 30 Mar 2026 21:41:54 +0000 https://status.onidel.com/#82ab3088863017bbd5b9210f12ceeef3cec29263dad21d8e5f8f343910b1ad8d Singapore Node 04 went down https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 19:00:39 -0000 https://status.onidel.com/incident/815946#73a0529b40176daa4a1594cbd90dfb77c755160143dc0e5527a986fc77d13fe4 Maintenance completed https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 16:01:39 -0000 https://status.onidel.com/incident/815946#3fccee22279cecc8c2280be03c9b9c34b3819e1e813a3bd4a0c32df869064e3f Our upstream provider SG.GS in Singapore will be performing a planned maintenance on **28 February 2026**, with the following details: - **Start:** 28 February 2026, 00:01 SGT (GMT+8) - **End:** 28 February 2026, 03:00 SGT (GMT+8) - **Reason:** JunOS upgrade **Impact details:** - Customers using our Cloud VM and Object Storage services may experience a brief interuption while traffic is rerouted to another upstream. - Customers using BGP/BYOIP and announcing routes only via SG.GS will experience a service interruption until the maintenance is completed. If you need any assistance or have questions, please reach out to support@onidel.com or open a support ticket. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:27:00 -0000 https://status.onidel.com/incident/813347#2b72eae5176e6dc05a7537b42de0ce17baefa0b46a747b9d725af8cd1234c157 The issue appears to be fully resolved. We will share more details once we receive further information from our upstream provider. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:26:00 -0000 https://status.onidel.com/incident/813347#4557505237ce5b27bc6512772fbcbbacac718699132e33bf487304001209270e Traffic is recovering. We will follow up with our upstream network provider to get more details on the root cause of the issue. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:06:00 -0000 https://status.onidel.com/incident/813347#fda1e28e08cfa6f9aed1c4e476da77144f209570615b1d4d0174437a77379253 Our upstream network is down. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:32:00 -0000 https://status.onidel.com/incident/799304#39b1b5757f70dcd8e77096cfab9ec8177b0a4cb4011d9732d91ea8cd6781e0bb The attack has been mitigated. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:20:00 -0000 https://status.onidel.com/incident/799304#1f4856ba1ec9d83625f2d5e8efee218ad3bc1ce5df4f13f0d19063223e508891 We are currently experiencing a DDoS attack affecting our Singapore region. Network performance may be degraded. https://status.onidel.com/incident/796416 Wed, 31 Dec 2025 03:30:35 -0000 https://status.onidel.com/incident/796416#9d6fab4a1879b8e084a162e781b8cd8d82969395c8273e5b0af54e457f808fb1 We have identified several errors that may impact VM performance on this Turin node. The node will be rebooted, and VMs hosted on it will be temporarily offline for approximately 5 minutes. https://status.onidel.com/incident/777229 Mon, 01 Dec 2025 13:00:13 -0000 https://status.onidel.com/incident/777229#f9ee6c8357cce4b5e8314e65ddd8f617a87e0842d812e0bcc6d37ca2ed2d463d We will be performing configuration changes on the Singapore storage cluster to improve system scalability. No downtime is expected. Users may experience slightly reduced I/O performance while the cluster redistributes and rebalances data, but the impact should be minimal and should not affect most workloads. https://status.onidel.com/incident/772448 Sat, 22 Nov 2025 12:30:44 -0000 https://status.onidel.com/incident/772448#3e5d97a52fcd172b54c4683d8d434d8a7271b5a6fef58a2399e8994aaa26d047 Both Singapore Node 08 PSUs have entered protection mode. We are actively investigating the issue and will restore the node as soon as possible. All customer VMs have already been migrated to a healthy Turin node, and all data remains safe.