Incidents reported on status page for Onidel https://status.onidel.com/ https://d1lppblt9t2x15.cloudfront.net/logos/ecb08c95857de91cc9be0c8dcacc9520.png https://status.onidel.com/ en https://status.onidel.com/ Mon, 22 Jun 2026 01:55:20 +0000 https://status.onidel.com/#12426ff64eef90e408c93099e9453eac42f68118006f69e1c069345ffaa2d43d Amsterdam API recovered https://status.onidel.com/ Mon, 22 Jun 2026 01:49:23 +0000 https://status.onidel.com/#12426ff64eef90e408c93099e9453eac42f68118006f69e1c069345ffaa2d43d Amsterdam API went down https://status.onidel.com/ Mon, 22 Jun 2026 01:49:05 +0000 https://status.onidel.com/#1c953dffa94123b36cdc3bd78153560110cd012e53a0a376ced54613b30535d4 Sydney API recovered https://status.onidel.com/ Mon, 22 Jun 2026 01:43:05 +0000 https://status.onidel.com/#1c953dffa94123b36cdc3bd78153560110cd012e53a0a376ced54613b30535d4 Sydney API went down https://status.onidel.com/ Sun, 21 Jun 2026 18:26:35 +0000 https://status.onidel.com/#89b4c09f6721577b91ac443d5ddb5f73bc5029581542641761c470cc03c8be32 Sydney API recovered https://status.onidel.com/ Sun, 21 Jun 2026 18:26:35 +0000 https://status.onidel.com/#80cfe669dec30988fd8bcde7ed5e467b6efa520e12ca1d54e7734b8698000b09 Amsterdam API recovered https://status.onidel.com/ Sun, 21 Jun 2026 18:26:05 +0000 https://status.onidel.com/#e844231bb8dcbdbd12cb36374251687cd3fe5a6e1214fff22aa5ca66253a9541 New York API recovered https://status.onidel.com/ Sun, 21 Jun 2026 18:25:38 +0000 https://status.onidel.com/#967ab907f2ffdd69893ca275d6e6b276b6bfe87c6a5e329e1a63295abd5616dd Singapore API recovered https://status.onidel.com/ Sun, 21 Jun 2026 18:18:58 +0000 https://status.onidel.com/#89b4c09f6721577b91ac443d5ddb5f73bc5029581542641761c470cc03c8be32 Sydney API went down https://status.onidel.com/ Sun, 21 Jun 2026 18:18:52 +0000 https://status.onidel.com/#e844231bb8dcbdbd12cb36374251687cd3fe5a6e1214fff22aa5ca66253a9541 New York API went down https://status.onidel.com/ Sun, 21 Jun 2026 18:18:26 +0000 https://status.onidel.com/#80cfe669dec30988fd8bcde7ed5e467b6efa520e12ca1d54e7734b8698000b09 Amsterdam API went down https://status.onidel.com/ Sun, 21 Jun 2026 18:18:20 +0000 https://status.onidel.com/#967ab907f2ffdd69893ca275d6e6b276b6bfe87c6a5e329e1a63295abd5616dd Singapore API went down https://status.onidel.com/ Mon, 15 Jun 2026 13:58:51 +0000 https://status.onidel.com/#07c3b5d02747d553b463fa4ab5eec7ce68c7c5faa4cac075e2357e4775c57b52 New York API recovered https://status.onidel.com/ Mon, 15 Jun 2026 13:35:18 +0000 https://status.onidel.com/#07c3b5d02747d553b463fa4ab5eec7ce68c7c5faa4cac075e2357e4775c57b52 New York API went down https://status.onidel.com/ Sun, 14 Jun 2026 02:53:27 +0000 https://status.onidel.com/#676255cd0d7929b167b2fc821ccf1591b402ae319b1977f120347a4fd5b61e9b Sydney API recovered https://status.onidel.com/ Sun, 14 Jun 2026 02:47:59 +0000 https://status.onidel.com/#d62821ad9bbaee1250b4751cb6ddef843b17694722b65e95ae6aee4adcd8a842 New York API recovered https://status.onidel.com/ Sun, 14 Jun 2026 02:39:19 +0000 https://status.onidel.com/#676255cd0d7929b167b2fc821ccf1591b402ae319b1977f120347a4fd5b61e9b Sydney API went down https://status.onidel.com/ Sun, 14 Jun 2026 02:37:16 +0000 https://status.onidel.com/#d62821ad9bbaee1250b4751cb6ddef843b17694722b65e95ae6aee4adcd8a842 New York API went down https://status.onidel.com/ Sun, 14 Jun 2026 02:23:37 +0000 https://status.onidel.com/#ff9e0c48faa2c8b62a9f6756debc928c83868da0126666fb4523377c03b12581 Amsterdam API recovered https://status.onidel.com/ Sun, 14 Jun 2026 02:14:47 +0000 https://status.onidel.com/#ff9e0c48faa2c8b62a9f6756debc928c83868da0126666fb4523377c03b12581 Amsterdam API went down https://status.onidel.com/ Sat, 13 Jun 2026 14:37:31 +0000 https://status.onidel.com/#acf8a9d29a824ce5134ee68852cfe67f7489ed9c6ac64620f47153c0c3878e97 Control Panel Frontend recovered https://status.onidel.com/ Sat, 13 Jun 2026 14:29:32 +0000 https://status.onidel.com/#acf8a9d29a824ce5134ee68852cfe67f7489ed9c6ac64620f47153c0c3878e97 Control Panel Frontend went down https://status.onidel.com/incident/908690 Sat, 06 Jun 2026 14:00:35 -0000 https://status.onidel.com/incident/908690#3f93321e6ba131f9c9f09ef639ee16453073eda8f5634d38a3288235fa30efba We'll be performing hypervisor upgrades in our Singapore location, including host kernel updates, Ceph upgrades, and security patches. AMD Premium and Storage VMs will be live migrated during the maintenance window - no downtime is expected. However, VMs with AMD SEV-SNP enabled cannot be live migrated and will need to be shut down and started on another hypervisor. If your VM has SEV-SNP enabled, please plan for a brief interruption. AMD Turbo VMs will be temporarily offline during the maintenance window. Maintenance on the AMD Turbo hypervisors is scheduled to begin on 7 June at 00:00 SGT. Please expect up to 30 minutes of downtime for your AMD Turbo VMs during this period. If you have any questions or concerns, please feel free to contact our support team. https://status.onidel.com/ Sat, 06 Jun 2026 10:55:16 +0000 https://status.onidel.com/#117114c65288aaab17f4080c0285682c2b63854f6981f97977720bc95a7cf9d1 Amsterdam API recovered https://status.onidel.com/ Sat, 06 Jun 2026 10:10:58 +0000 https://status.onidel.com/#117114c65288aaab17f4080c0285682c2b63854f6981f97977720bc95a7cf9d1 Amsterdam API went down https://status.onidel.com/ Sat, 30 May 2026 15:12:54 +0000 https://status.onidel.com/#80aff55b2e38e259d383e75cf42b697ecc41a7e25a938c761909d2c80e55e496 New York API recovered https://status.onidel.com/ Sat, 30 May 2026 13:20:04 +0000 https://status.onidel.com/#80aff55b2e38e259d383e75cf42b697ecc41a7e25a938c761909d2c80e55e496 New York API went down https://status.onidel.com/incident/902368 Fri, 29 May 2026 13:00:16 -0000 https://status.onidel.com/incident/902368#090effebeae8d35c1888476b6dbabff480e084daa8d609850060d6c99ebd6a44 We'll be performing hypervisor upgrades in our Sydney location, including host kernel updates, Ceph upgrades, and security patches. VMs will be live migrated during the maintenance window - no downtime is expected. However, VMs with AMD SEV-SNP enabled cannot be live migrated and will need to be shut down and started on another hypervisor. If your VM has SEV-SNP enabled, please plan for a brief interruption. If you have any questions or concerns, please feel free to contact our support team. https://status.onidel.com/ Wed, 27 May 2026 14:37:52 +0000 https://status.onidel.com/#ad884c9d87915dd9b0cb476d3e2bc7010f4f094c9efa98432f03765cc83101c9 New York API recovered https://status.onidel.com/ Wed, 27 May 2026 11:46:52 +0000 https://status.onidel.com/#ad884c9d87915dd9b0cb476d3e2bc7010f4f094c9efa98432f03765cc83101c9 New York API went down https://status.onidel.com/ Wed, 20 May 2026 21:30:35 +0000 https://status.onidel.com/#b696aa4e8b8ff9e1ddc4898258e75b1cd39b70005f97c2cfcdcf7b1dfd0a5701 Amsterdam API recovered https://status.onidel.com/ Wed, 20 May 2026 15:10:24 +0000 https://status.onidel.com/#b696aa4e8b8ff9e1ddc4898258e75b1cd39b70005f97c2cfcdcf7b1dfd0a5701 Amsterdam API went down https://status.onidel.com/incident/897927 Sun, 17 May 2026 12:15:00 -0000 https://status.onidel.com/incident/897927#c9c66c4500c68ad0dfe47f0815195858b98861318ce2c5d5510fa924a54c19cc The issue has been resolved https://status.onidel.com/ Sun, 17 May 2026 12:14:29 +0000 https://status.onidel.com/#3056b1aef02559c20a116c9a17cd3833c9dbe9304233f4dd0c312a607c0264e4 New York Network recovered https://status.onidel.com/ Sun, 17 May 2026 12:05:49 +0000 https://status.onidel.com/#3056b1aef02559c20a116c9a17cd3833c9dbe9304233f4dd0c312a607c0264e4 New York Network went down https://status.onidel.com/ Sun, 17 May 2026 11:47:47 +0000 https://status.onidel.com/#25c48df1b410ecf39671b1327dc07925fd2655e623e57383f7134cbfd7726be0 New York Network recovered https://status.onidel.com/incident/897927 Sun, 17 May 2026 11:02:00 -0000 https://status.onidel.com/incident/897927#52f910925d887289897ec2271132d27637bd6d20ac175f2d4167f9f78486ba6b We are currently experiencing a DDoS attack affecting our NYC location. Network performance may be degraded, and some packet loss or connectivity interruptions may occur while mitigation is in progress. https://status.onidel.com/ Sun, 17 May 2026 10:59:48 +0000 https://status.onidel.com/#25c48df1b410ecf39671b1327dc07925fd2655e623e57383f7134cbfd7726be0 New York Network went down https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:55:00 -0000 https://status.onidel.com/incident/881435#817f6ae25b7d456162f24e0eb56f3cbd72ea1d8da4221e66b880797e4625235b The issue has now been resolved by our email API provider. https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:25:00 -0000 https://status.onidel.com/incident/881435#019bc603d23c6079ac046965e4bc28e266276b8909b10cfb4cbb129eb3258153 We are currently experiencing an issue with our email API provider that is preventing emails from being sent. This has been escalated to the provider. We will share updates as soon as more information becomes available. https://status.onidel.com/ Wed, 08 Apr 2026 02:41:55 +0000 https://status.onidel.com/#377cbc44ac7fb410ce449c9ef7e46f07816fa03be08987039a6a8f946ff3f43c New York Node 01 recovered https://status.onidel.com/ Wed, 08 Apr 2026 02:36:47 +0000 https://status.onidel.com/#377cbc44ac7fb410ce449c9ef7e46f07816fa03be08987039a6a8f946ff3f43c New York Node 01 went down https://status.onidel.com/incident/862150 Wed, 01 Apr 2026 05:30:06 -0000 https://status.onidel.com/incident/862150#751834f2bfba01c7b54bd6dcb2c19e938360bbc9507a038ef2438b74b927fbd8 Our network partner in Vietnam will be performing an emergency network upgrade at 12:30 PM on 01/04/2026 (GMT+7). There may be up to 15 minutes of downtime. https://status.onidel.com/ Mon, 30 Mar 2026 22:08:10 +0000 https://status.onidel.com/#82ab3088863017bbd5b9210f12ceeef3cec29263dad21d8e5f8f343910b1ad8d Singapore Node 04 recovered https://status.onidel.com/ Mon, 30 Mar 2026 21:41:54 +0000 https://status.onidel.com/#82ab3088863017bbd5b9210f12ceeef3cec29263dad21d8e5f8f343910b1ad8d Singapore Node 04 went down https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 19:00:39 -0000 https://status.onidel.com/incident/815946#73a0529b40176daa4a1594cbd90dfb77c755160143dc0e5527a986fc77d13fe4 Maintenance completed https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 16:01:39 -0000 https://status.onidel.com/incident/815946#3fccee22279cecc8c2280be03c9b9c34b3819e1e813a3bd4a0c32df869064e3f Our upstream provider SG.GS in Singapore will be performing a planned maintenance on **28 February 2026**, with the following details: - **Start:** 28 February 2026, 00:01 SGT (GMT+8) - **End:** 28 February 2026, 03:00 SGT (GMT+8) - **Reason:** JunOS upgrade **Impact details:** - Customers using our Cloud VM and Object Storage services may experience a brief interuption while traffic is rerouted to another upstream. - Customers using BGP/BYOIP and announcing routes only via SG.GS will experience a service interruption until the maintenance is completed. If you need any assistance or have questions, please reach out to support@onidel.com or open a support ticket. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:27:00 -0000 https://status.onidel.com/incident/813347#2b72eae5176e6dc05a7537b42de0ce17baefa0b46a747b9d725af8cd1234c157 The issue appears to be fully resolved. We will share more details once we receive further information from our upstream provider. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:26:00 -0000 https://status.onidel.com/incident/813347#4557505237ce5b27bc6512772fbcbbacac718699132e33bf487304001209270e Traffic is recovering. We will follow up with our upstream network provider to get more details on the root cause of the issue. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:06:00 -0000 https://status.onidel.com/incident/813347#fda1e28e08cfa6f9aed1c4e476da77144f209570615b1d4d0174437a77379253 Our upstream network is down. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:32:00 -0000 https://status.onidel.com/incident/799304#39b1b5757f70dcd8e77096cfab9ec8177b0a4cb4011d9732d91ea8cd6781e0bb The attack has been mitigated. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:20:00 -0000 https://status.onidel.com/incident/799304#1f4856ba1ec9d83625f2d5e8efee218ad3bc1ce5df4f13f0d19063223e508891 We are currently experiencing a DDoS attack affecting our Singapore region. Network performance may be degraded. https://status.onidel.com/incident/796416 Wed, 31 Dec 2025 03:30:35 -0000 https://status.onidel.com/incident/796416#9d6fab4a1879b8e084a162e781b8cd8d82969395c8273e5b0af54e457f808fb1 We have identified several errors that may impact VM performance on this Turin node. The node will be rebooted, and VMs hosted on it will be temporarily offline for approximately 5 minutes. https://status.onidel.com/incident/777229 Mon, 01 Dec 2025 13:00:13 -0000 https://status.onidel.com/incident/777229#f9ee6c8357cce4b5e8314e65ddd8f617a87e0842d812e0bcc6d37ca2ed2d463d We will be performing configuration changes on the Singapore storage cluster to improve system scalability. No downtime is expected. Users may experience slightly reduced I/O performance while the cluster redistributes and rebalances data, but the impact should be minimal and should not affect most workloads. https://status.onidel.com/incident/772448 Sat, 22 Nov 2025 12:30:44 -0000 https://status.onidel.com/incident/772448#3e5d97a52fcd172b54c4683d8d434d8a7271b5a6fef58a2399e8994aaa26d047 Both Singapore Node 08 PSUs have entered protection mode. We are actively investigating the issue and will restore the node as soon as possible. All customer VMs have already been migrated to a healthy Turin node, and all data remains safe.