Incidents reported on status page for Onidel https://status.onidel.com/ https://d1lppblt9t2x15.cloudfront.net/logos/ecb08c95857de91cc9be0c8dcacc9520.png https://status.onidel.com/ en https://status.onidel.com/incident/998919 Fri, 07 Aug 2026 14:00:15 -0000 https://status.onidel.com/incident/998919#2263d00803ed7982e6442ba7eba5012a39c20ecba9e6b4d4b2706d86e5931aca We will be performing emergency maintenance on our Sydney hypervisors tonight, starting at 00:00 AEST, to apply a critical security update (CVE-2026-64561). During the maintenance window, virtual machines may experience a brief interruption while their hypervisor is rebooted. Hypervisors will be updated one at a time to minimise customer impact, and we will keep any downtime as short as possible. If you are running critical workloads and require your virtual machines to be live migrated to avoid any interruption during this maintenance window, please open a support ticket before the maintenance begins. Maintenance Window: 00:00 – 02:00 AEST Expected Impact: Brief interruption during hypervisor reboot No action is required from customers. We appreciate your patience and understanding as we perform this essential maintenance to ensure the security and stability of our platform. https://status.onidel.com/incident/985507 Wed, 29 Jul 2026 15:55:00 -0000 https://status.onidel.com/incident/985507#a5fd1445b14ac6d9831abdcbcc4ae26a692f94f1d74ef249af9cac069a9ba879 The network is back online. We will continue to monitor the situation closely. https://status.onidel.com/incident/985507 Wed, 29 Jul 2026 15:51:00 -0000 https://status.onidel.com/incident/985507#2a683647817972e829c519f05b4f3854e31eefda5a8e3d8831b2b227286892f3 Amsterdam network is currently down. We are escalating the issue to our upstream. https://status.onidel.com/incident/984043 Wed, 29 Jul 2026 06:15:00 -0000 https://status.onidel.com/incident/984043#0efe6d113499f1324b4815243fc8d938a9cc6258c9d11335693aff231feb3f3a The attack has subsided, and services have returned to normal. We will continue to monitor the situation closely. https://status.onidel.com/incident/984043 Wed, 29 Jul 2026 05:33:00 -0000 https://status.onidel.com/incident/984043#7fc477c8f8875ffa82cee56dd26600c715efc3aeac0ceae4f02df1cc9cebbae0 Our Singapore location is currently experiencing carpet bombing DDoS attacks. You may experience degraded network performance while we work to mitigate the attack. https://status.onidel.com/incident/975379 Fri, 24 Jul 2026 13:55:14 -0000 https://status.onidel.com/incident/975379#5bf80731e256fd93a02a32007faf17d668cc75d43c52debb65beaadb935ec4f7 We will be upgrading the S3 gateways in Sydney and Singapore to allocate additional resources to support the increasing traffic. During the upgrade, there will be a few minutes of downtime while the gateway instances are rebooted. https://status.onidel.com/incident/968868 Sun, 19 Jul 2026 13:03:00 -0000 https://status.onidel.com/incident/968868#430fad552ae9d91dffeaea18c375ae0b29d286d9696e0a4e54491ac2aa9e6af4 All VMs were successfully failed over to other nodes automatically, and the affected node is now back online. We are currently investigating the cause of the issue and will provide an update once we have more information. https://status.onidel.com/incident/968868 Sun, 19 Jul 2026 13:01:00 -0000 https://status.onidel.com/incident/968868#ee9ba411c69cf34422eb863aeccec705651fedac46c208ac61b8300afa93731d A node experienced a failure and rebooted. All affected VMs were automatically failed over to another node and have since come back online. We are currently investigating the cause of the failure and will provide an update once we have more information. https://status.onidel.com/incident/960356 Sun, 12 Jul 2026 08:00:13 -0000 https://status.onidel.com/incident/960356#986e014d88880aaa3e4d1378af8b8917d6573ed4f09b341e3ce457880ce270d3 We will be upgrading the hypervisor kernel in our Singapore cluster to address CVE-2026-53359. During the maintenance window, all Premium VMs without AMD SEV-SNP enabled and Storage VMs will be live migrated, and no downtime is expected. VMs running on AMD EPYC Turin will be rebooted during the maintenace. VMs with AMD SEV-SNP enabled cannot be live migrated and will also be rebooted during the maintenance. https://status.onidel.com/incident/948325 Fri, 10 Jul 2026 13:00:46 -0000 https://status.onidel.com/incident/948325#08d18db4aae2b30f354c9215541a45e4e4225b13d477fa365d5086d798cfb46b We will be upgrading the hypervisor kernel in our Sydney cluster to address CVE-2026-53359. During the maintenance window, all virtual machines without AMD SEV-SNP enabled will be live migrated, and no downtime is expected. VMs with AMD SEV-SNP enabled cannot be live migrated and will be rebooted during the maintenance. https://status.onidel.com/incident/947763 Thu, 09 Jul 2026 12:30:21 -0000 https://status.onidel.com/incident/947763#266f851055f766172666f4fbc5e11ca9cbcc1a6976cc69031986145cfc80eeef We will be upgrading the hypervisor kernel in our New York cluster to address CVE-2026-53359. During the maintenance window, all virtual machines without AMD SEV-SNP enabled will be live migrated, and no downtime is expected. VMs with AMD SEV-SNP enabled cannot be live migrated and will be rebooted during the maintenance. https://status.onidel.com/incident/946234 Wed, 08 Jul 2026 12:30:00 -0000 https://status.onidel.com/incident/946234#796a1f100640f8b75fb9a657098999419ed3ac27ce7f6e616cc9573dfed18812 We will be upgrading the hypervisor kernel in our Amsterdam cluster to address CVE-2026-53359. During the maintenance window, all virtual machines without AMD SEV-SNP enabled will be live migrated, and no downtime is expected. VMs with AMD SEV-SNP enabled cannot be live migrated and will be rebooted during the maintenance. https://status.onidel.com/incident/937946 Sun, 28 Jun 2026 23:00:00 -0000 https://status.onidel.com/incident/937946#1d12343ba6ce6e3ee709fa9b48ad5b2e814d6661b7c1909d81ee77aefee88f5e A multi-bit ECC memory error was detected on HDD Storage Node Sydney 06. The node has since been brought back online and is operating normally. We will schedule a maintenance window to replace the faulty memory module. https://status.onidel.com/incident/908690 Sat, 06 Jun 2026 14:00:35 -0000 https://status.onidel.com/incident/908690#3f93321e6ba131f9c9f09ef639ee16453073eda8f5634d38a3288235fa30efba We'll be performing hypervisor upgrades in our Singapore location, including host kernel updates, Ceph upgrades, and security patches. AMD Premium and Storage VMs will be live migrated during the maintenance window - no downtime is expected. However, VMs with AMD SEV-SNP enabled cannot be live migrated and will need to be shut down and started on another hypervisor. If your VM has SEV-SNP enabled, please plan for a brief interruption. AMD Turbo VMs will be temporarily offline during the maintenance window. Maintenance on the AMD Turbo hypervisors is scheduled to begin on 7 June at 00:00 SGT. Please expect up to 30 minutes of downtime for your AMD Turbo VMs during this period. If you have any questions or concerns, please feel free to contact our support team. https://status.onidel.com/incident/902368 Fri, 29 May 2026 13:00:16 -0000 https://status.onidel.com/incident/902368#090effebeae8d35c1888476b6dbabff480e084daa8d609850060d6c99ebd6a44 We'll be performing hypervisor upgrades in our Sydney location, including host kernel updates, Ceph upgrades, and security patches. VMs will be live migrated during the maintenance window - no downtime is expected. However, VMs with AMD SEV-SNP enabled cannot be live migrated and will need to be shut down and started on another hypervisor. If your VM has SEV-SNP enabled, please plan for a brief interruption. If you have any questions or concerns, please feel free to contact our support team. https://status.onidel.com/incident/897927 Sun, 17 May 2026 12:15:00 -0000 https://status.onidel.com/incident/897927#c9c66c4500c68ad0dfe47f0815195858b98861318ce2c5d5510fa924a54c19cc The issue has been resolved https://status.onidel.com/incident/897927 Sun, 17 May 2026 11:02:00 -0000 https://status.onidel.com/incident/897927#52f910925d887289897ec2271132d27637bd6d20ac175f2d4167f9f78486ba6b We are currently experiencing a DDoS attack affecting our NYC location. Network performance may be degraded, and some packet loss or connectivity interruptions may occur while mitigation is in progress. https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:55:00 -0000 https://status.onidel.com/incident/881435#817f6ae25b7d456162f24e0eb56f3cbd72ea1d8da4221e66b880797e4625235b The issue has now been resolved by our email API provider. https://status.onidel.com/incident/881435 Tue, 28 Apr 2026 02:25:00 -0000 https://status.onidel.com/incident/881435#019bc603d23c6079ac046965e4bc28e266276b8909b10cfb4cbb129eb3258153 We are currently experiencing an issue with our email API provider that is preventing emails from being sent. This has been escalated to the provider. We will share updates as soon as more information becomes available. https://status.onidel.com/incident/862150 Wed, 01 Apr 2026 05:30:06 -0000 https://status.onidel.com/incident/862150#751834f2bfba01c7b54bd6dcb2c19e938360bbc9507a038ef2438b74b927fbd8 Our network partner in Vietnam will be performing an emergency network upgrade at 12:30 PM on 01/04/2026 (GMT+7). There may be up to 15 minutes of downtime. https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 19:00:39 -0000 https://status.onidel.com/incident/815946#73a0529b40176daa4a1594cbd90dfb77c755160143dc0e5527a986fc77d13fe4 Maintenance completed https://status.onidel.com/incident/815946 Fri, 27 Feb 2026 16:01:39 -0000 https://status.onidel.com/incident/815946#3fccee22279cecc8c2280be03c9b9c34b3819e1e813a3bd4a0c32df869064e3f Our upstream provider SG.GS in Singapore will be performing a planned maintenance on **28 February 2026**, with the following details: - **Start:** 28 February 2026, 00:01 SGT (GMT+8) - **End:** 28 February 2026, 03:00 SGT (GMT+8) - **Reason:** JunOS upgrade **Impact details:** - Customers using our Cloud VM and Object Storage services may experience a brief interuption while traffic is rerouted to another upstream. - Customers using BGP/BYOIP and announcing routes only via SG.GS will experience a service interruption until the maintenance is completed. If you need any assistance or have questions, please reach out to support@onidel.com or open a support ticket. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:27:00 -0000 https://status.onidel.com/incident/813347#2b72eae5176e6dc05a7537b42de0ce17baefa0b46a747b9d725af8cd1234c157 The issue appears to be fully resolved. We will share more details once we receive further information from our upstream provider. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:26:00 -0000 https://status.onidel.com/incident/813347#4557505237ce5b27bc6512772fbcbbacac718699132e33bf487304001209270e Traffic is recovering. We will follow up with our upstream network provider to get more details on the root cause of the issue. https://status.onidel.com/incident/813347 Wed, 28 Jan 2026 07:06:00 -0000 https://status.onidel.com/incident/813347#fda1e28e08cfa6f9aed1c4e476da77144f209570615b1d4d0174437a77379253 Our upstream network is down. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:32:00 -0000 https://status.onidel.com/incident/799304#39b1b5757f70dcd8e77096cfab9ec8177b0a4cb4011d9732d91ea8cd6781e0bb The attack has been mitigated. https://status.onidel.com/incident/799304 Tue, 06 Jan 2026 10:20:00 -0000 https://status.onidel.com/incident/799304#1f4856ba1ec9d83625f2d5e8efee218ad3bc1ce5df4f13f0d19063223e508891 We are currently experiencing a DDoS attack affecting our Singapore region. Network performance may be degraded. https://status.onidel.com/incident/796416 Wed, 31 Dec 2025 03:30:35 -0000 https://status.onidel.com/incident/796416#9d6fab4a1879b8e084a162e781b8cd8d82969395c8273e5b0af54e457f808fb1 We have identified several errors that may impact VM performance on this Turin node. The node will be rebooted, and VMs hosted on it will be temporarily offline for approximately 5 minutes. https://status.onidel.com/incident/777229 Mon, 01 Dec 2025 13:00:13 -0000 https://status.onidel.com/incident/777229#f9ee6c8357cce4b5e8314e65ddd8f617a87e0842d812e0bcc6d37ca2ed2d463d We will be performing configuration changes on the Singapore storage cluster to improve system scalability. No downtime is expected. Users may experience slightly reduced I/O performance while the cluster redistributes and rebalances data, but the impact should be minimal and should not affect most workloads. https://status.onidel.com/incident/772448 Sat, 22 Nov 2025 12:30:44 -0000 https://status.onidel.com/incident/772448#3e5d97a52fcd172b54c4683d8d434d8a7271b5a6fef58a2399e8994aaa26d047 Both Singapore Node 08 PSUs have entered protection mode. We are actively investigating the issue and will restore the node as soon as possible. All customer VMs have already been migrated to a healthy Turin node, and all data remains safe.